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How corporate reputation, quality, and value influence online loyalty · Study

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ArticleHow corporate reputation, quality, and value influence online loyalty

Albert Caruana2009

Article2009

How corporate reputation, quality, and value influence online loyalty

Albert Caruana · Michael Thomas Ewing

312 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Digital Marketing and Social Media Consumer Behavior and Marketing Influence

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1951Coefficient Alpha and the Internal Structure of Tests 1988On the Evaluation of Structural Equation Models 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1996The Behavioral Consequences of Service Quality

Cited by

2019Tourist loyalty in creative tourism: the role of experience quality, value, satisfaction, and motivation 2015The impact of corporate reputation and reputation damaging events on financial performance: Empirical evidence from the literature 2015Does relationship marketing matter in online retailing? A meta-analytic approach 2014The moderating influences on the relationship of corporate reputation with its antecedents and consequences: A meta-analytic review

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Year2009

Typearticle

Published2009-08-27

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations312

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jbusres.2009.04.030

openalex_workW2017381167

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2019

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