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Idle and busy periods in stable M/M/k queues

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References

1983The Single Server Queue844 cited
1956On the Characteristics of the General Queueing Process, with Applications to Random Walk195 cited
1968The serial correlation coefficients of waiting times in a stationary single server queue109 cited
1985The busy period of the queueing system M/G/∞55 cited
1983The Single Server Queue, Revised Edition50 cited
1973Some general results for many server queues34 cited

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2012Service-Level Variability of Inbound Call Centers14 cited

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