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Explaining costumer reactions to real stockouts · Study

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ArticleExplaining costumer reactions to real stockouts

Roland Helm2012

Article2012

Explaining costumer reactions to real stockouts

Roland Helm · Thomas Hegenbart · Herbert Endres

19 citations·0/0 files stored·Review of Managerial Science

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Customer Service Quality and Loyalty Supply Chain and Inventory Management Consumer Retail Behavior Studies

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References

1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value 2011Specification, evaluation, and interpretation of structural equation models 1994A Meta-Analysis of Cronbach's Coefficient Alpha 1991Measuring the hedonic and utilitarian sources of consumer attitudes 1991The use of lisrel in validating marketing constructs 1975Situational Variables and Consumer Behavior 1986A Methodology for Profiling Consumers' Decision‐Making Styles 1982Variety Seeking Behavior: An Interdisciplinary Review

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2021An examination of the effects of cross-docking on retail out of stock

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Year2012

Typearticle

Published2012-04-20

VenueReview of Managerial Science

ISSN-L1863-6683

Languageen

Citations19

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/s11846-012-0079-8

openalex_workW2017748825

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