Article2006

Service Charters in Spain: Transparency and Citizen Empowerment or Government Marketing?

29 citations0/0 files storedPublic Money & Management

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Public Policy and Administration Research E-Government and Public Services Public Administration in Developing Nations

Abstract

This article analyses the effects of public service charters. It looks at the use of service charters for improving citizens' trust in government in Anglo-American countries and in countries in continental Europe. Reporting on research on charters in Spain, the author concludes that service charters have shown many public service providers how they can enhance the quality of their services and have been useful tools in modernizing government and increasing citizen trust.

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References

2004Public Management Reform: A Comparative Analysis 2002From Responsiveness to Collaboration: Governance, Citizens, and the Next Generation of Public Administration 2003Public Management Reform 1997Banishing Bureaucracy: The Five Strategies for Reinventing Government 1997Public management and administrative reform in Western Europe 1996The Blair revolution : can new Labour deliver?1997Trajectories of Reform: Public Management Change in Four Countries 2001Public Management in the United States and Europe

Cited by

2013Transparency of sustainability information in local governments: English-speaking and Nordic cross-country analysis 2010Treinta Años de Investigación en Contabilidad y Gestión Pública en España 2012An Implementation Framework for Public Service Charters: Results of a concept mapping study 2009Municipal Performance Measurement in Practice: Which Factors Matter?

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