Knowledge Management Metrics

Atreyi Kankanhalli · B. C.Y. Tan

56 citations0/0 files storedInternational Journal of Knowledge Management

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Knowledge Management and Sharing Knowledge Management and Technology Information Architecture and Usability

Abstract

Metrics are essential for the advancement of research and practice in an area. In knowledge management (KM), the process of measurement and development of metrics is made complex by the intangible nature of the knowledge asset. Further, the lack of standards for KM business metrics and the relative infancy of research on KM metrics points to a need for research in this area. This article reviews KM metrics for research and practice, and identifies areas where there is a gap in our understanding. It classifies existing research based on the units of evaluation such as user of knowledge management systems (KMS), KMS project, KM process, KM initiative, and organization as a whole. The article concludes by suggesting avenues for future research on KM and KMS metrics based on the gaps identified.

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2001Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 1997The balanced scorecard: Translating strategy into action 2001Knowledge Management: An Organizational Capabilities Perspective 1999What's your strategy for managing knowledge?1998Intellectual capital: The new wealth of organizations 1997Intellectual Capital: Realizing Your Company's True Value by Finding Its Hidden Brainpower 1997The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets 1988The House of Quality

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