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The priority factor model for customer relationship management system success · Study

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ArticleThe priority factor model for customer relationship management system success

Tae-Hyup Roh2005

Article2005

The priority factor model for customer relationship management system success

Tae-Hyup Roh · Ingoo Han

189 citations·0/0 files stored·Expert Systems with Applications

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Corporate Governance and Management Customer Service Quality and Loyalty ERP Systems Implementation and Impact

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References

1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1996The Behavioral Consequences of Service Quality 1992Information Systems Success: The Quest for the Dependent Variable 1989LISREL 7 : user's reference guide 1994The Capabilities of Market-Driven Organizations 1985A technology acceptance model for empirically testing new end-user information systems : theory and results 1992A National Customer Satisfaction Barometer: The Swedish Experience 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships

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2010A process-oriented perspective on customer relationship management and organizational performance: An empirical investigation 2022Technology readiness of B2B firms and AI-based customer relationship management capability for enhancing social sustainability performance 2009Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharing 2007Airline relationship quality: An examination of Taiwanese passengers 2013

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Year2005

Typearticle

Published2005-01-13

VenueExpert Systems with Applications

ISSN-L0957-4174

Languageen

Citations189

Files0 public / 0

ShelfCorporate Governance and Management

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doi10.1016/j.eswa.2004.12.021

openalex_workW2018165958

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