Articlegreen2011

Relationships of role stressors with organizational citizenship behavior: A meta-analysis.

Erin M. Eatough · Chu-Hsiang Daisy Chang · Stephanie A. Miloslavic · Russell Eric Johnson

447 citations0/0 files storedJournal of Applied Psychology

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Job Satisfaction and Organizational Behavior Employee Performance and Management Work-Family Balance Challenges

Abstract

Several quantitative reviews have documented the negative relationships that role stressors have with task performance. Surprisingly, much less attention has been directed at the impact of role stressors on other aspects of job performance, such as organizational citizenship behavior (OCB). The goal of this study was to therefore estimate the overall relationships of role stressors (i.e., role ambiguity, conflict, and overload) with OCB. A meta-analysis of 42 existing studies indicated that role ambiguity and role conflict were negatively related to OCB and that these relationships were moderated by the target of OCB, type of organization, OCB rating source, and publication status. As expected, role conflict had a stronger negative relationship with OCB than it did with task performance. Finally, we found support for a path model in which job satisfaction mediated relationships of role stressors with OCB and for a positive direct relationship between role overload and OCB.

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References

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Cited by

2016Crafting the Change: The Role of Employee Job Crafting Behaviors for Successful Organizational Change 2014“Well, I’m tired of tryin’!” Organizational citizenship behavior and citizenship fatigue.2014The good and bad of being fair: Effects of procedural and interpersonal justice behaviors on regulatory resources.2019Examining the inverted U-shaped relationship between workload and innovative work behavior: The role of work engagement and mindfulness

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