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Politeness at work: Issues and challenges

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References

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2004Rapport‐building activities in corner shop interactions134 cited

Cited by

2021Polite speech strategies and their impact on drivers’ trust in autonomous vehicles83 cited
2017Giving offense and making amends: How hotel management attempts to manage rapport with dissatisfied customers64 cited
2020Intercultural Politeness49 cited
2009Hospitalk: Politeness and hierarchical structures in interdisciplinary discharge rounds48 cited
2017(Im)politeness and Developments in Methodology48 cited
2017(Im)politeness and Cultural Variation48 cited
2011Facework and im/politeness across legal contexts: An introduction42 cited
20104. Intercultural (im)politeness and the micro-macro issue40 cited
2019Im/politeness between the Analyst and Participant Perspectives: An Overview of the Field37 cited
2017(Im)politeness in the Workplace32 cited
2016Perceptions of thanks in the workplace32 cited
2014Politeness in Business Writing: The Effects of Ethnicity and Relating Factors on Email Communication26 cited
2007Eastern voices: enriching research on communication in business: a forum13 cited