Wiki for knowledge sharing, a user-centred evaluation approach: a case study at STMicroelectronics

Manel Brichni · Nadine Mandran · Lilia Gzara · Sophie Sdc Dupuy-Chessa · David Rozier

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Knowledge Management and Sharing Wikis in Education and Collaboration Information Architecture and Usability

Abstract

Purpose – The purpose of this paper is to study how a Wiki is used for knowledge sharing within an organization. Design/methodology/approach – The aim of this research is to evaluate this Wiki performance regarding knowledge sharing objectives. Findings – A Wiki has been deployed since several years within STMicroelectronics Company to improve Business Intelligence teamwork. Originality/value – The proposed evaluation methodology is based on a user-centered approach.

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2005Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate1 2007Wiki as a Teaching Tool 2004Wide Open Spaces: Wikis Ready or Not 2009Wikis as a knowledge management tool 1996Using qualitative methods in intervention studies 2011Towards the improved treatment of generalization of knowledge claims in IS research: drawing general conclusions from samples 2005Employing Wikis for Online Collaboration in the E-Learning Environment: Case Study 2005At the Crossroads of Knowledge Management with Social Software.

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