Enterprise Transformation Through Mobile ICT: a Framework and Case Study in Healthcare

Abstract

This study examines the transformative value and impact of mobile information and communication technology (ICT) in enterprises. Based on a comprehensive field study of mobile ICT adoption, implementation, and use in enterprises across multiple industries, a multi-stage framework for mobile ICT-enabled transformation was developed. The study revealed that mobile ICT enterprise value consists of increased convenience, higher levels of efficiency, new core competences, and creation of competitive advantage. The organizational impact is realized in existing and newly created data and processes, business models and strategies, and entire markets and industries. Four distinct stages of transformation are identified and described, namely mobilization, enhancement, reshapement, and redefinition. The framework is applied in the context of healthcare. The study contributes to the theoretical understanding of enterprise transformation and IT-enabled change and provides important guidelines for management of emerging technologies.

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