Process Simulation Method for Product-Service Systems Design

Koji Kimita · Takeshi Tateyama · Yoshiki Shimomura

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Service and Product Innovation Digital Transformation in Industry Product Development and Customization

Abstract

Abstract In manufacturing, systems combining physical products and services have been attracting much attention. For such systems, designers need to consider values for customers as well as its economic cost. However, services include many stochastic elements because they are severely affected by human behaviors and interaction between humans. Therefore, parameters that affect the economic cost, such as working time and number of operation, vary because of the influence of the stochastic elements. In order to evaluate design solution from the viewpoint of the economic cost, this study proposes a service cost simulation method in consideration of stochastic elements in the service.

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References

2003Evolving to a New Dominant Logic for Marketing 1982How to Design a Service 2006Product-services as a research field: past, present and future. Reflections from a decade of research 2003Product-service systems, a perspective shift for designers: A case study: the design of a telecentre 1984The International System of Units (SI)2004Proposal of Service CAD System - A Tool for Service Engineering -2005Service CAD System - Evaluation and Quantification -2009A CAD system for service innovation: integrated representation of function, service activity, and product behaviour

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2015Who Realizes a PSS?: An Organizational Framework for PSS Development 2022A framework for cost estimation in product-service systems: A systems thinking approach 2023Evolutionary algorithms for a simheuristic optimization of the product-service system design

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