Managing knowledge in a process industry: some experiences and a framework

Abstract

There are several studies on managing knowledge which focus on either a single approach like establishing a KM network or on a single objective like how to capture tacit knowledge. In reality, in any industry, it is observed that the knowledge creation and response to knowledge absorption vary with various departments, thereby adding complexity to the knowledge management practice. The objective of the present study is to highlight this variation in knowledge needs and to present an integrated approach to manage knowledge towards business gain. Ten major sources of knowledge creation are identified and various approaches of how to harvest knowledge from these sources are presented. The findings form a general practical framework for knowledge management in any industry for business gain.

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