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Improving Customer Service in a Large Department Store Through the Use of Training and Feedback

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References

1975A COMPARISON OF THREE STAFF‐MANAGEMENT PROCEDURES195 cited
1977The applied behavior analysis approach and individual employees: Improving performance in two small businesses48 cited
1977A TOKEN ECONOMY APPLICATION TO MANAGEMENT PERFORMANCE IMPROVEMENT21 cited

Cited by

1997The Effectiveness of Task Clarification, Positive Reinforcement and Corrective Feedback in Changing Courtesy Among Police Staff31 cited
1999Improving Therapist and Patient Performance in Chronic Psychiatric Group Homes Through Goal-Setting, Feedback, and Positive Reinforcement31 cited

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