Application of fuzzy QFD for enabling sustainability

Sekar Vinodh · Suresh Kumar Chintha

20 citations0/0 files storedInternational Journal of Sustainable Engineering

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Quality Function Deployment in Product Design Multi-Criteria Decision Making Sustainable Supply Chain Management

Abstract

Contemporary manufacturing organisations recognise sustainability as an important concept for survival. Environmental awareness and recycling regulations have been compelling manufacturers and consumers to evolve sustainable strategies. The modern customers' voices need to be translated with care into technical requirements. Quality function deployment (QFD) is a technique extensively used for this purpose. In order to cope with the vagueness associated with relationships and correlations in QFD, fuzzy numbers have been integrated within a QFD framework and fuzzy QFD has been used in this study. The study is concerned with the application of fuzzy QFD for enabling sustainability in an Indian modular switches manufacturing organisation. The approach is effective in the identification of sustainable competitive bases, sustainable decision domains, sustainable attributes and sustainable enablers for the organisation. The improvement in sustainability has been measured from three perspectives. The results gained as a result of the study indicated that fuzzy QFD could be used as an enabler of sustainability.

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References

1962International Journal of Production Research 1999Issues in environmentally conscious manufacturing and product recovery: a survey 2002Quality function deployment: A literature review 2004A fuzzy optimization model for QFD planning process using analytic network approach 2007A tool to implement sustainable end-of-life strategies in the product development phase 2009Managing sustainability with the support of business intelligence: Integrating socio-environmental indicators and organisational context 2003Applying Quality Function Deployment to environmentally conscious design 1999Green QFD-II: A life cycle approach for environmentally conscious manufacturing by integrating LCA and LCC into QFD matrices

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