The importance of institutional image to student satisfaction and loyalty within higher educationTim W. Mazzarol2008-11-20articleHigher Education517 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyHigher Education Governance and DevelopmentCorporate Identity and ReputationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 517 citations exist upstream.References1951Coefficient Alpha and the Internal Structure of Tests1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality1974An Index of Factorial Simplicity1992Measuring Service Quality: A Reexamination and Extension2001Consumer perceived value: The development of a multiple item scale1998Modern Methods for Business Research2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments1996The American Customer Satisfaction Index: Nature, Purpose, and FindingsCited by2019The four pillars of tertiary student engagement and success: a holistic measurement approach2018Co-creation in higher education: towards a conceptual model2020This fast car can move faster: a review of PLS-SEM application in higher education research2011Global University Rankings and their Impact2013A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions2012Service quality in a higher education context: an integrated model2020Building bridges in higher education: Student-faculty relationship quality, student engagement, and student loyalty2018How service quality affects university brand performance, university brand image and behavioural intention: the mediating effects of satisfaction and trust and moderating roles of gender and study mode