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Analysis of an MMAP/PH1, PH2/N/∞ queueing system operating in a random environment
12 references·4 citing·43 second hop
Analysis of an MMAP/PH1, PH2/N/∞ queueing system operating in a random environment (2014)Analysis of an MMAP/PH1, PH2/N/∞ queueing…Queueing system MAP|PH|N|N+R with impatient heterogeneous customers as a model of call center (2012)Queueing system MAP|PH|N|N+R …Call Centers with Delay Information: Models and Insights (2011)Call Centers with Delay Infor…Analysis of AQM queues with queue size based packet dropping (2011)Analysis of AQM queues with q…The BMAP/PH/N retrial queueing system operating in Markovian random environment (2009)The BMAP/PH/N retrial queuein…Queueing models for full-flexible multi-class call centers with real-time anticipated delays (2009)Queueing models for full-flex…Outsourcing strategy in two-stage call centers (2009)Outsourcing strategy in two-s…The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)The Modern Call Center: A Mul…Erlang loss queueing system with batch arrivals operating in a random environment (2007)Erlang loss queueing system w…Multi-dimensional asymptotically quasi-Toeplitz Markov chains and their application in queueing theory (2006)Multi-dimensional asymptotica…The Batch Markovian Arrival Process: A Review and Future Work (2001)The Batch Markovian Arrival P…New results on the single server queue with a batch markovian arrival process (1991)New results on the single ser…Priority in Waiting Line Problems 1). II (1957)Priority in Waiting Line Prob…Analysis of an MAP/PH/1 Queue with Flexible Group Service (2017)Analysis of an MAP/PH/1 Queue…A Queueing System with Heterogeneous Impatient Customers and Consumable Additional Items (2017)A Queueing System with Hetero…Optimization of the service strategy in a queueing system with energy harvesting and customers’ impatience (2016)Optimization of the service s…A Markovian Queueing System for Modeling a Smart Green Base Station (2015)A Markovian Queueing System f…The Regulation of Queue Size by Levying Tolls (1969)Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Optimal balking strategies and pricing for the single server Markovian queue with compartmented waiting space (2008)Queueing system with impatient customers: A review (2010)The Impact of Delaying the Delay Announcements (2011)Applied Probability and Queues (1987)Applied Probability and Queues (2003)Queueing systems with correlated arrival flows and their applications to modeling telecommunication networks (2017)Retrial multi-server queuing system with PHF service time distribution as a model of a channel with unreliable transmission of information (2018)The Queueing Network Analyzer (1983)A Markov Modulated Characterization of Packetized Voice and Data Traffic and Related Statistical Multiplexer Performance (1986)A single-server queue with server vacations and a class of non-renewal arrival processes (1990)The Markov-modulated Poisson process (MMPP) cookbook (1993)Modeling IP traffic using the batch Markovian arrival process (2003)brief review: Queueing Analysis: A Foundation of Performance Evaluation. Volume 1: Vacation and Priority Systems, Part 1 by H. Takagi (North-Holland, 1991) (1991)A finite-buffer queue with a single vacation policy: An analytical study with evolutionary positioning (2014)Queues with Dropping Functions and General Arrival Processes (2016)Multidimensional benchmarking of the active queue management methods of network congestion control based on extension of fuzzy decision by opinion score method (2020)Matrix-Geometric Solutions to Stochastic Models (1984)Retrial Queues (1997)The UnreliableM/M/1 Retrial Queue in a Random Environment (2012)Approximation and Optimization of a Multi-Server Impatient Retrial Inventory-Queueing System with Two Demand Classes (2015)Single server retrial queue with group admission of customers (2015)The measurement of experienced burnout (1981)Statistical Analysis of a Telephone Call Center (2005)Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior (2011)Personnel scheduling: A literature review (2012)Forecasting: theory and practice (2022)Judgment under Uncertainty (1982)Judgment under uncertainty: Causality and attribution (1982)Judgement under Uncertainty: Heuristics and Biases (1983)Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity (2011)Impact of Delay Announcements in Call Centers: An Empirical Approach (2016)Sharing Delay Information in Service Systems: A Literature Survey (2017)Designing a Call Center with Impatient Customers (2002)Retrial queuing system with Markovian arrival flow and phase-type service time distribution (2013)Multi-server tandem queue with Markovian arrival process, phase-type service times, and finite buffers (2016)Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)Analysis of a multi-server retrial queue with search of customers from the orbit (2005)Queues with interruptions: a survey (2012)Preemptive Priority Queues (1965)A Priority Queue with Discounted Linear Costs (1975)
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References

  • 1991New results on the single server queue with a batch markovian arrival process1,085 cited
  • 2007The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research747 cited
  • 2001The Batch Markovian Arrival Process: A Review and Future Work223 cited
  • 2006Multi-dimensional asymptotically quasi-Toeplitz Markov chains and their application in queueing theory167 cited
  • 2011Call Centers with Delay Information: Models and Insights119 cited
  • 2009Queueing models for full-flexible multi-class call centers with real-time anticipated delays76 cited
  • 1957Priority in Waiting Line Problems 1). II68 cited
  • 2012Queueing system MAP|PH|N|N+R with impatient heterogeneous customers as a model of call center55 cited
  • 2009The BMAP/PH/N retrial queueing system operating in Markovian random environment47 cited
  • 2011Analysis of AQM queues with queue size based packet dropping45 cited
  • 2007Erlang loss queueing system with batch arrivals operating in a random environment38 cited
  • 2009Outsourcing strategy in two-stage call centers24 cited

Cited by

  • 2017Analysis of an MAP/PH/1 Queue with Flexible Group Service16 cited
  • 2017A Queueing System with Heterogeneous Impatient Customers and Consumable Additional Items15 cited

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  • 2016Optimization of the service strategy in a queueing system with energy harvesting and customers’ impatience14 cited
  • 2015A Markovian Queueing System for Modeling a Smart Green Base Station13 cited