O conceito de serviço

Dimária Silva e Meirelles

56 citations0/0 files storedBrazilian Journal of Political Economy

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Service and Product Innovation Customer Service Quality and Loyalty Emotional Labor in Professions

Abstract

The Concept of Service.The service sector involves a wide range of activities, each with different product characteristics, process and market organizations.Intending to take into account their specificities, without binding to particularities and exceptions, this paper, through a revision of classic and contemporary authors, proposes a group of contributive elements for a conceptual approach.

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1982Principles of Economics 1974The Coming of Post-Industrial Society: A Venture in Social Forecasting.1974The Coming of Post-Industrial Society: A Venture in Social Forecasting 1977ON GOODS AND SERVICES 1939PRODUCTION, PRIMARY, SECONDARY AND TERTIARY 1992Towards a Classification of Service Processes 1988Managing in the Service Economy 1999Tangibles, Intangibles and Services: A New Taxonomy for the Classification of Output

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2020Discrepancy between prescribed and real work: the case of outsourced service contract supervisors at federal universities in the state of São Paulo

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