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Implementing Total Quality Management:
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Implementing Total Quality Management: (1993)Implementing Total Quality Management:Quest for quality (2019)Quest for qualityThe relationship between academic library usage and perceived personal performance in Kuwait (2012)The relationship between acad…From “user” to “customer”: TQM in academic libraries? (2006)From “user” to “customer”: TQ…The Evolution of Quality Management: An Overview of the TQM Literature (1995)The Evolution of Quality Mana…Quality Measurements: Who Is Using the Sums and For What Purpose? (1995)Quality Measurements: Who Is …Quality Is Free: The Art of Making Quality Certain (1979)Out of the Crisis (1982)What is total quality control the japanese way (1985)A systematic review of library service quality studies: Models, dimensions, research populations and methods (2023)Beyond Contract: Work, Power and Trust Relations. (1975)Managing quality: the strategic and competitive edge (1989)Quality management, problems and pitfalls: a critical perspective (1996)Content Analysis: An Introduction to its Methodology. (1984)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Educational Research: Planning, Conducting, and Evaluating Quantitative and Qualitative Research (2001)An Instrument for Measuring the Critical Factors of Quality Management (1989)The management and control of quality (1989)A framework for quality management research and an associated measurement instrument (1994)Quality circles: journey of an Asian public enterprise (2000)Consolidation of China’s quality transformation efforts: a review (2001)Problems, success factors and benefits of QCs implementation: a case of QASCO (2009)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)
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  • 2006From “user” to “customer”: TQM in academic libraries?36 cited
  • 1995The Evolution of Quality Management: An Overview of the TQM Literature25 cited
  • 2019Quest for quality21 cited
  • 1995Quality Measurements: Who Is Using the Sums and For What Purpose?13 cited
  • 2012The relationship between academic library usage and perceived personal performance in Kuwait1 cited

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