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Capturing the Quality and Business Value of IT Services Using a Business-Driven Model
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Capturing the Quality and Business Value of IT Services Using a Business-Driven Model (2012)Capturing the Quality and Business Value …On decision making in business-driven IT management (2011)On decision making in busines…Business-driven IT management (2011)Business-driven IT managementValue-driven IT service portfolio selection under uncertainty (2010)Value-driven IT service portf…Implementing an ITIL-Based IT Service Management Measurement System (2010)Implementing an ITIL-Based IT…Change scheduling based on business impact analysis of change-related risk (2010)Change scheduling based on bu…Aligning IT Service Levels and Business Performance: A Case Study (2010)Aligning IT Service Levels an…Business-impact analysis and simulation of critical incidents in IT service management (2009)Business-impact analysis and …Estimating business value of IT services through process complexity analysis (2008)Estimating business value of …Business-driven IT management - upping the ante of IT : exploring the linkage between it and business to improve both IT and business results (2008)Business-driven IT management…Business Value Analysis of IT Services (2007)Business Value Analysis of IT…Fuzzy sets (1996)Fuzzy setsFuzzy sets (1965)Fuzzy setsManaging the computer resource (1973)THE DIMENSIONAL FACT MODEL: A CONCEPTUAL MODEL FOR DATA WAREHOUSES (1998)Business Modeling with UML (2001)Business Cost Budgets (2012)Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers (2013)the delphi method: techniques and applications (1975)Book Review: Time Series Analysis: Forecasting and Control (1977)The balanced scorecard: Translating strategy into action (1997)Finding the Right Balanced Scorecard for Business-Driven IT Management: A Literature Review (2012)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Designing a New Integrated IT Governance and IT Management Framework Based on Both Scientific and Practitioner Viewpoint (2012)An Implementation of ITIL Guidelines for IT Support Process in a Service Organization (2013)Information technology service management models applied to medium and small organizations: A systematic literature review (2015)On The Quantitative Definition of Risk (1981)Introduction to Stochastic Programming (1998)Introduction to Stochastic Programming (2011)Prioritization of Interconnected Processes (2017)Using simulation-based optimization in the context of IT service management change process (2018)Benchmarking: the search for industry best practices that lead to superior performance (1989)Measuring the Linkage Between Business and Information Technology Objectives (1996)Service Management: Operations, Strategy, Information Technology (2003)SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process (2008)The balanced scorecard and IT governance (2000)IT service management driven by business objectives An application to incident management (2006)Decision-making in IT service management: a simulation based approach (2014)Met4ITIL: A process management and simulation-based method for implementing ITIL (2018)Judgment under Uncertainty: Heuristics and Biases (1975)Judgment under Uncertainty (1982)Judgment Under Uncertainty: Heuristics and Biases. (1984)A decision support tool to optimize scheduling of IT changes (2007)An integrated model for ICT Governance and Management applied to the Council for Evaluation, Accreditation and Quality Assurance of Higher Education Institutions in Ecuador (CEAACES) (2015)Informationsmanagement (2015)Strategic IT management: how companies can benefit from an increasing IT influence (2019)Extensions of the TOPSIS for group decision-making under fuzzy environment (2000)Science mapping software tools: Review, analysis, and cooperative study among tools (2011)Set-Theoretic Methods for the Social Sciences (2012)Family resemblances: Studies in the internal structure of categories (1975)Basic objects in natural categories (1976)Soft set theory—First results (1999)
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References

  • 1965Fuzzy sets68,735 cited
  • 1996Fuzzy sets46,960 cited
  • 2010Implementing an ITIL-Based IT Service Management Measurement System57 cited
  • 2008Business-driven IT management - upping the ante of IT : exploring the linkage between it and business to improve both IT and business results44 cited
  • 2008Estimating business value of IT services through process complexity analysis39 cited
  • 2009Business-impact analysis and simulation of critical incidents in IT service management38 cited
  • 2010Change scheduling based on business impact analysis of change-related risk25 cited
  • 2011Business-driven IT management21 cited
  • 2010Aligning IT Service Levels and Business Performance: A Case Study16 cited
  • 2011On decision making in business-driven IT management13 cited
  • 2007Business Value Analysis of IT Services8 cited
  • 2010Value-driven IT service portfolio selection under uncertainty8 cited

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