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Integrating IT service management requirements into the organizational management system
16 references·0 citing·28 second hop
Integrating IT service management requirements into the organizational management system (2014)Integrating IT service management require…Implementing an IT service information management framework: The case of COTEMAR (2012)Implementing an IT service in…An ontology for the harmonization of multiple standards and models (2011)An ontology for the harmoniza…Integration of management systems: A methodology for operational excellence and strategic flexibility (2010)Integration of management sys…Designing an evaluation framework for IT service management (2010)Designing an evaluation frame…Service experience and service design: concepts and application in tourism SMEs (2009)Service experience and servic…Quality management systems. Requirements (2008)Quality management systems. R…Integrated management systems: experiences in Italian organizations (2008)Integrated management systems…Implementing environmental with other standardized management systems: Scope, sequence, time and integration (2008)Implementing environmental wi…How integrated are environmental, quality and other standardized management systems? An empirical study (2008)How integrated are environmen…Which service quality dimensions are important in inbound tourism? (2006)Which service quality dimensi…A synergetic model for implementing an integrated management system: an empirical study in China (2006)A synergetic model for implem…Integration of standardized management systems: Searching for a recipe and ingredients (2003)Integration of standardized m…Implementing integrated management systems using a risk analysis based approach (2003)Implementing integrated manag…Experiences with integrated management systems for two small companies in Austria (2003)Experiences with integrated m…Strategies for the integration of management systems and standards (2002)Strategies for the integratio…Integration of quality and environmental management systems (1998)Integration of quality and en…Environmental management systems and the smaller enterprise (2003)Integrated management systems – three different levels of integration (2005)The support of Quality Management to sustainable development: a literature review (2016)Integration of management systems: focus on safety in the nuclear industry (2003)International Organization for Standardization (ISO) (2003)An integrated management systems approach to corporate sustainability (2011)Integrated management systems assessment: a maturity model proposal (2016)Cleaner production as a means for effective environmental management (1998)Environmental management systems as sustainable tools in the way of life for the SMEs and VSMEs (2009)Management systems: integration or addition? (2012)Integration of management systems: towards a sustained success and development of organizations (2016)Out of the Crisis (1982)Implementing ISO 14000 in Sweden: motives, benefits and comparisons with ISO 9000 (2003)The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry (2015)How the Baldrige Award really works. (1992)Quality Managemnet and Quality Assurance Standards—Part 3 (2004)Benefits of management systems integration: a literature review (2015)Integrating environmental management into supply chains (2015)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice (2005)Knowledge sharing using IT service management tools: conflicting discourses and incompatible practices (2013)The effect of soft ICT capital on innovation performance of Greek firms (2013)Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation (2013)Difficulties and benefits of integrated management systems (2012)Certification and integration of management systems: the experience of Portuguese small and medium enterprises (2011)From conformance to performance: The corporate responsibilities continuum (2005)Integration of standardized environmental and quality management systems audits (2011)
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References

  • 2006A synergetic model for implementing an integrated management system: an empirical study in China360 cited
  • 1998Integration of quality and environmental management systems316 cited
  • 2008How integrated are environmental, quality and other standardized management systems? An empirical study314 cited
  • 2003Implementing integrated management systems using a risk analysis based approach299 cited
  • 2008Integrated management systems: experiences in Italian organizations291 cited
  • 2008Implementing environmental with other standardized management systems: Scope, sequence, time and integration225 cited
  • 2002Strategies for the integration of management systems and standards210 cited
  • 2003Integration of standardized management systems: Searching for a recipe and ingredients195 cited
  • 2003Experiences with integrated management systems for two small companies in Austria168 cited
  • 2010Designing an evaluation framework for IT service management128 cited
  • 2009Service experience and service design: concepts and application in tourism SMEs121 cited
  • 2011An ontology for the harmonization of multiple standards and models105 cited
  • 2008Quality management systems. Requirements97 cited
  • 2010Integration of management systems: A methodology for operational excellence and strategic flexibility

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95 cited
  • 2006Which service quality dimensions are important in inbound tourism?90 cited
  • 2012Implementing an IT service information management framework: The case of COTEMAR75 cited
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