Servitization of business: Adding value by adding servicesSandra Vandermerwe1988-01-01articleEuropean Management Journal2,640 citationsclosedNo readable copy stored yet — this record is metadata only.Service and Product InnovationCustomer Service Quality and LoyaltyBusiness Strategies and InnovationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 2,640 citations exist upstream.Cited by2009The servitization of manufacturing2008Exploring the financial consequences of the servitization of manufacturing2010Industrial Product-Service Systems—IPS 22015Service Innovation in the Digital Age: Key Contributions and Future Directions2014Product–Service Systems (PSS) business models and tactics – a systematic literature review2016Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers2013Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance2019The relationship between digitalization and servitization: The role of servitization in capturing the financial potential of digitalization