A self‐assessed quality management system based on integration of MBNQA/ISO 9000/ISO 14000

K.F. Pun · Kwai‐Sang Chin · Henry C.W. Lau

55 citations0/0 files storedInternational Journal of Quality & Reliability Management

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Quality and Management Systems Quality and Supply Management Management Systems and Quality Improvement

Abstract

With the proliferation of several quality awards and standards, many organisations have taken their initiatives to employ different awards and standards in one form or another to sustain competitive edge. The ultimate objective of a self‐assessed quality management system (SQMS) is to assist the organisation in its quest for corporate performance, business results and financial health. It can be achieved through proceduralising organisational activities and increasing uniformity and conformity of repeated tasks. This paper presents the compatibility of assessment criteria of the Baldrige Award with the conformity requirements of both ISO 9000 and ISO 14000. A SQMS is built upon these criteria and requirements. The core concepts and skeleton of the system are explained, and its applicability is illustrated with reference to an implementation case in an engineering organisation in Hong Kong.

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References

1996Lean and Green: The Move to Environmentally Conscious Manufacturing 1996Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification 1997Malcolm Baldrige National Quality Award 1996International Environmental Standards and Corporate Policies: An Integrative Framework 1997ISO 9000 series registration to total quality management: the transformation journey

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