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Setting staffing requirements for time dependent queueing networks: The case of accident and emergency departments
9 references·4 citing·36 second hop
Setting staffing requirements for time dependent queueing networks: The case of accident and emergency departments (2011)Setting staffing requirements for time de…Staffing of Time-Varying Queues to Achieve Time-Stable Performance (2008)Staffing of Time-Varying Queu…Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007)Coping with Time‐Varying Dema…A Staffing Algorithm for Call Centers with Skill-Based Routing (2005)A Staffing Algorithm for Call…Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands (2001)Improving the Sipp Approach f…Server Staffing to Meet Time-Varying Demand (1996)Server Staffing to Meet Time-…The Physics of the Mt/G/∞ Queue (1993)The Physics of the Mt/G/∞ Que…Networks of infinite-server queues with nonstationary Poisson input (1993)Networks of infinite-server q…Understanding the Efficiency of Multi-Server Service Systems (1992)Understanding the Efficiency …Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Heavy-Traffic Limits for Queu…Infinite-server queueing models of demand in healthcare: A review of applications and ideas for further work (2019)Infinite-server queueing mode…Queueing network models for analysis of nonstationary manufacturing systems (2017)Queueing network models for a…Optimal staffing in nonstationary service centers with constraints (2016)Optimal staffing in nonstatio…Staffing and scheduling under nonstationary demand for service: A literature review (2015)Staffing and scheduling under…Point Processes and Queues (1981)Comparison Methods for Queues and Other Stochastic Models (1984)Comparison Methods for Queues and Other Stochastic Models. (1986)Strong Approximations for Time-Dependent Queues (1995)Martingale proofs of many-server heavy-traffic limits for Markovian queues (2007)Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing (2014)Approximating a Point Process by a Renewal Process, I: Two Basic Methods (1982)An introduction to queueing theory (1993)Designing a Call Center with Impatient Customers (2002)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)Introduction to the Theory of Queues. (1963)Stochastic Modeling and the Theory of Queues (1989)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Personnel scheduling: A literature review (2012)Fundamentals of Queueing Theory. (1977)Simulation Modeling and Analysis. (1983)Staffing and scheduling flexible call centers by two-stage robust optimization (2016)Sustainable Operations (2016)A Systematic Literature Review for Personnel Scheduling Problems (2020)The power of two choices in randomized load balancing (2001)Staffing Multiskill Call Centers via Linear Programming and Simulation (2008)Workforce Planning Incorporating Skills: State of the Art (2014)Multiple channel queues in heavy traffic. I (1970)Multiple channel queues in heavy traffic. II: sequences, networks, and batches (1970)Exponential Approximations for Tail Probabilities in Queues, I: Waiting Times (1995)Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method (2006)APPROXIMATIONS FOR THE GI/G/m QUEUE (1993)An Annotated Bibliography of Personnel Scheduling and Rostering (2004)On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design (2004)Traffic Delays at Toll Booths (1954)Fundamentals of queueing theory (2nd ed.). (1985)Forecasting Daily Patient Volumes in the Emergency Department (2008)Optimal ambulance location with random delays and travel times (2008)The Pointwise Stationary Approximation for Queues with Nonstationary Arrivals (1991)Statistical Analysis of a Telephone Call Center (2005)Staffing a Call Center with Uncertain Arrival Rate and Absenteeism (2006)
this work references cited by second hop

References

  • 1981Heavy-Traffic Limits for Queues with Many Exponential Servers750 cited
  • 2007Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System299 cited
  • 2005A Staffing Algorithm for Call Centers with Skill-Based Routing251 cited
  • 1993The Physics of the Mt/G/∞ Queue239 cited
  • 1996Server Staffing to Meet Time-Varying Demand226 cited
  • 2001Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands223 cited
  • 2008Staffing of Time-Varying Queues to Achieve Time-Stable Performance194 cited
  • 1993Networks of infinite-server queues with nonstationary Poisson input192 cited
  • 1992Understanding the Efficiency of Multi-Server Service Systems180 cited

Cited by

  • 2015Staffing and scheduling under nonstationary demand for service: A literature review163 cited
  • 2016Optimal staffing in nonstationary service centers with constraints21 cited
  • 2017Queueing network models for analysis of nonstationary manufacturing systems20 cited
  • 2019Infinite-server queueing models of demand in healthcare: A review of applications and ideas for further work18 cited

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