The Use of Technology within Knowledge Management: A Review

Abstract

This paper reviews how technological artefacts are employed within Knowledge Management interventions.The paper first describes the nature of technology within Knowledge Management practice.It then draws upon a categorization of knowledge management either as functionalist or as interpretivist to consider the use of technology either encoding knowledge objects or supporting personalization and the emergence of communities of practice.The paper draws upon phenomenological writings, in particular the work of Martin Heidegger, in order to consider the way in which individuals engage with technology and how this makes an impact upon the desire of knowledge management technology.Finally, the paper concludes by calling up future research to consider the situated design of technology for Knowledge Management.

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