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ArticleRevisiting the norm concept in relational governance

Christoph M. Ott2009

Article2009

Revisiting the norm concept in relational governance

Christoph M. Ott · Björn Sven Ivens

16 citations·0/0 files stored·Industrial Marketing Management

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Customer Service Quality and Loyalty Management and Organizational Studies Outsourcing and Supply Chain Management

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References

2002The Forms of Capital 1976Markets and Hierarchies: Analysis and Antitrust Implications.1969The Handbook of Social Psychology 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research 2013Handbook of Social Psychology 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships 1980Markets, Bureaucracies, and Clans 1993Economics, Organization and Management.

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Year2009

Typearticle

Published2009-07-13

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations16

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.indmarman.2009.04.004

openalex_workW2028446526

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