Improving the Quality of Business Reference Service

Abstract

Business librarianship is affected by a combination of forces. Among them are the nature of business as a discipline, the characteristics of business publications, and the needs and expectations of business patrons. Business reference queries are almost always complex. To handle them well, the librarian must spend considerable time with each patron. Bibliographic expertise and subject knowledge are also requued. Ways to improve the quality of business reference service include a willingness to help patrons devise appropriate search strategies, assisting them in understanding and evaluating search results, investing in self-education, developing service-oriented reference policies, implementing flexible reference desk schedules, and establishing formal staff training programs.

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