Writing on the Front Line: A Study of Workplace Writing

Mark Mabrito

11 citations0/0 files storedBusiness Communication Quarterly

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Language, Communication, and Linguistic Studies Discourse Analysis in Language Studies Communication Studies and Media

Abstract

Althoteoh researchers have studied extensively the workplace writing of col lege-degreed professionals, less is known about the writing habits of those without such degrees. This study examined the on-the-job writing of one such group—60 front-line supervisors in a Midwest steel manufacturing plant. Responses to a questionnaire, interviews, and an analysis of 246 documents produced information about the frequency, type, purpose, and length of writ ing produced along with the challenges the supervisors faced as writers on the job. This information will help business communications instructors enhance their understanding of writing on the front line.

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References

1994Writing in the Workplace: New Research Perspectives 1990Moving Beyond the Academic Community 1979Priorities for the Business Communication Classroom: a Survey of Business and Academe 1990A Survey of the Frequency, Types, and Importance of Writing Tasks in Four Career Areas

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2014The Impact Of Writing Assignments In Business Education: Toward A Competitive Advantage In The Workplace 2011Workplace writing in English: insights from Malaysian bank managers.

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