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ArticleNew Tools for Achieving Service Quality

D. Daryl Wyckoff1984

Article1984

New Tools for Achieving Service Quality

D. Daryl Wyckoff

127 citations·0/0 files stored·Cornell Hotel and Restaurant Administration Quarterly

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Customer Service Quality and Loyalty Management Systems and Quality Improvement Service and Product Innovation

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1999HOW PROFESSORS OF OPERATIONS MANAGEMENT VIEW SERVICE OPERATIONS?1995„Augenblicke der Wahrheit“ in der Dienstleistungserstellung — Ihre Relevanz und ihre Messung mit Hilfe der Kontaktpunkt-Analyse 2006Linking a service‐driven market orientation to service quality 2017Literature review on service quality in hospitality and tourism (1984-2014)1987Dimensions of Fitness Services: Development of a Model 1999New approaches to HRM in the UK hotel industry 2003PIECING TOGETHER SERVICE QUALITY: A FRAMEWORK FOR ROBUST SERVICE*2002The Culture of the British Police: Views of Police Officers

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Year1984

Typearticle

Published1984-11-01

VenueCornell Hotel and Restaurant Administration Quarterly

ISSN-L0010-8804

Languageen

Citations127

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1177/001088048402500317

openalex_workW2032291979

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