Toy Recalls and China: Emotion vs. Evidence

Paul W. Beamish · Bapuji Hari B

94 citations0/0 files storedManagement and Organization Review

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Global trade, sustainability, and social impact Global trade and economics Regulation and Compliance Studies

Abstract

Product recalls in 2007 raised serious questions about the safety of products made in China and resulted in widespread outrage. Our analysis of toy recalls in the USA between 1988 and 2007 revealed that the vast majority of recalls were due to flaws in product designs, conducted in the corporate headquarters of toy companies, rather than to poor manufacturing by factories in Asian countries. We also found that the recalls have increased over the years, due both to design and manufacturing flaws. Our findings generated widespread interest and influenced the course of debate on import product safety. Our findings and experiences have significant implications for the research on product quality in international operations and the role that systematic research evidence can play in shaping management practice and public debate.

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References

2004Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis 1995The Acquisition, Transfer, and Depreciation of Knowledge in Service Organizations: Productivity in Franchises 2000Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations 2006Is there Such a thing as “Evidence-Based Management”?2007The Field of Management's Devotion to Theory: Too Much of a Good Thing?2006The Liability of Good Reputation: A Study of Product Recalls in the U.S. Automobile Industry 2006Hard Facts, Dangerous Half-Truths, and Total Nonsense: Profiting From Evidence-Based Management 1995Interdepartmental Interdependence and Coordination: The Case of the Design/Manufacturing Interface

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