Culture in business process management: a literature review

Jan vom Brocke · Theresa Schmiedel

227 citations0/0 files storedBusiness Process Management Journal

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Business Process Modeling and Analysis Management and Organizational Practices Organizational Management and Change

Abstract

Purpose Business process management (BPM) is a management approach that developed with a strong focus on the adoption of information technology (IT). However, there is a growing awareness that BPM requires a holistic organizational perspective especially since culture is often considered a key element in BPM practice. Therefore, the purpose of this paper is to provide an overview of existing research on culture in BPM. Design/methodology/approach This literature review builds on major sources of the BPM community including the BPM Journal, the BPM Conference and central journal/conference databases. Forward and backward searches additionally deepen the analysis. Based on the results, a model of culture's role in BPM is developed. Findings The results of the literature review provide evidence that culture is still a widely under‐researched topic in BPM. Furthermore, a framework on culture's role in BPM is developed and areas for future research are revealed. Research limitations/implications The analysis focuses on the concepts of BPM and culture. Thus, results do not include findings regarding related concepts such as business process reengineering or change management. Practical implications The framework provides an orientation for managerial practice. It helps identify dimensions of possible conflicts based on cultural aspects. It thus aims at raising awareness regarding potentially neglected cultural factors. Originality/value Although culture has been recognized in both theory and practice as an important aspect of BPM, researchers have not systematically engaged with the specifics of the culture phenomenon in BPM. This literature review provides a frame of reference that serves as a basis for future research regarding culture's role in BPM.

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References

1994Research Design: Qualitative, Quantitative, and Mixed Methods Approaches 1993Cultures and Organizations: Software of the Mind.1986Organizational Culture and Leadership 2002Analyzing the Past to Prepare for the Future: Writing a Literature Review 1993Reengineering the corporation: A manifesto for business revolution 1993Process innovation: reengineering work through information technology 2011The New Industrial Engineering: Information Technology and Business Process Redesign 1990Reengineering Work: Don’t Automate, Obliterate

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2013Development and validation of an instrument to measure organizational cultures’ support of Business Process Management 2013Which cultural values matter to business process management?2012A conceptual framework and classification of capability areas for business process maturity 2015The State of the Art of Business Process Management Research as Published in the BPM Conference 2015From business process management to customer process management

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