Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

On the design concepts for CRM system

8 references·16 citing·46 second hop

FromToDepth

this work references cited by second hop

References

2000Accelerating Customer Relationships: Using Crm and Relationship Technologies434 cited
2002Customer relationship management: key components for IT success414 cited
1997Data Preprocessing and Intelligent Data Analysis262 cited
1997Data preprocessing and intelligent data analysis243 cited
2002An enterprise‐wide knowledge management system infrastructure221 cited
1998Customer connections: new strategies for growth147 cited
2000IT and the mass customization of services: the challenge of implementation141 cited
2000Data warehousing, technology assessment and management48 cited

Cited by

2020Frontline employees’ engagement and business performance: the mediating role of customer-oriented behaviors73 cited
2010Relationship management: A sales role, or a state of mind?57 cited
2009Implementation of relationship quality for CRM performance: Acquisition of BPR and organisational learning54 cited
2008The Model of Creation of Customer Relationship Management (CRM) System44 cited
2019“How does customer perception of salespeople influence the relationship? A study in an emerging economy”40 cited
2011Applying fuzzy balanced scorecard for evaluating the CRM performance37 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2012Unsupervised neural networks approach for understanding fraudulent financial reporting30 cited

2007Identifying the range of customer listening tools: a logical pre‐cursor to CRM?29 cited

2010Online banking in India: An approach to establish CRM26 cited

2006Proposed verification method for the content suitability of the customer satisfaction survey23 cited

2008Principles for successful aCRM in organizations21 cited

2018Analyzing relationship quality and its contribution to consumer relationship proneness21 cited

2009The Application of Performance Measurement in the Service Quality Concept: The Case of a Greek Service Organization21 cited

2017Being customer-centric through CRM metrics in the B2B market: the case of maritime shipping16 cited

2009A framework for analytical CRM: a data mining perspective12 cited

2006The importance of analysis and planning in customer relationship marketing: Verification of the need for customer intelligence and modelling11 cited