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Improving service quality: Learning from manufacturing · Study

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ArticleImproving service quality: Learning from manufacturing

Robert Neil Mefford1993

Article1993

Improving service quality: Learning from manufacturing

Robert Neil Mefford

47 citations·0/0 files stored·International Journal of Production Economics

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Quality and Supply Management Customer Service Quality and Loyalty Management Systems and Quality Improvement

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References

1990Zero defections: quality comes to services.1990The profitable art of service recovery.1989My Employees are My Service Guarantee

Cited by

2001The key determinants of Internet banking service quality: a content analysis 2012Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan 1996TQM in the service sector 2021Effective TQM Implementation in the Service Industry: A Proposed Framework 2011Assessing the risks of service failures based on ripple effects: A Bayesian network approach 1970Service Quality Perceptions in The Banking Industry: Major Dimensions 2020Cleaner production practices at company level enhance the desire of employees to have a significant positive impact on society through work 2010Inter-Relationship of Web Site Interactivity and Customer Outcomes

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Details

Year1993

Typearticle

Published1993-07-01

VenueInternational Journal of Production Economics

ISSN-L0925-5273

Languageen

Citations47

Files0 public / 0

ShelfQuality and Supply Management

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doi10.1016/0925-5273(93)90108-w

openalex_workW2033764192

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