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The focus of the paper is on the use of a toolkit to bridge the divide between research and practice. The JUBILEE project (JISC User Behaviour in Information seeking: Longitudinal Evaluation of Electronic Information Services (EIS)) is being funded by the UK JISC (Joint Information Systems Committee) to: •improve the understanding of information behaviour in relation to EIS in a variety of disciplines and organisational contexts, and•develop an evaluation toolkit for use by Higher and Further Education managers to guide and benchmark their own institution's development in relation to the adoption of EIS. The ongoing development and use of the JUBILEE toolkit is described, with examples. It is argued that the toolkit brings structure and coherence for both researchers and participating practitioners alike, and thereby does indeed bridge the divide between research and practice.
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