Benchmarking: Knowledge management

Robert Hiebeler

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Innovation and Knowledge Management Management and Organizational Practices Knowledge Management and Sharing

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This article is based on the results of a benchmarking study of knowledge management that was initiated at the Knowledge Imperative Symposium in Houston, Tex., in September 1995. The symposium was co‐sponsored by Arthur Andersen and the Houston‐based American Productivity & Quality Center.

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