Research Challenges in Adaptive Case Management: A Literature Review

Matheus Hauder · Simon Pigat · Florian Matthes

45 citations0/0 files storedIEEE International Enterprise Distributed Object Computing Conference Workshops (EDOCW)

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Business Process Modeling and Analysis AI-based Problem Solving and Planning Robotic Process Automation Applications

Abstract

Non-traditional scenarios for Business Process Management (BPM) are often knowledge-intensive and driven by user decisions making it difficult to specify them into a set of activities with precedence relations at design-time. Adaptive Case Management (ACM) is gaining interest among researchers and practitioners as an emerging paradigm to master situations in which adaptions have to be made at run-time by so called knowledge workers. In contrast to workflow management the ACM paradigm is not dictating knowledge workers a predefined course of action, but provides them with the required information at the right time and authorizes them to make decisions on their own. Understanding current research challenges imposed by ACM is of utmost importance for the future evolution of this discipline as well as for the maturity of the BPM field. In this paper we present 77 codes referring to research challenges in ACM that have been revealed from an extensive literature review with scientific publications and books. We aggregated these codes to 13 concepts and categorized them into five distinct areas for data integration, theoretical foundation, authorization and role management, knowledge worker empowerment as well as knowledge storage and extraction. Main goal of this paper is to provide a thorough basis for the discussion of future research activities in the community which are indispensable for ACM.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 45 citations exist upstream.

References

1968The Discovery of Grounded Theory: Strategies for Qualitative Research.1968The Discovery of Grounded Theory: Strategies for Qualitative Research 2011Race Against the Machine: How the Digital Revolution is Accelerating Innovation, Driving Productivity, and Irreversibly Transforming Employment and the Economy 2009Reconstructing the Giant: On the Importance of Rigour in Documenting the Literature Search Process 2006Thinking for a living: how to get better performance and results from knowledge workers 2004Case handling: a new paradigm for business process support 2012Enabling Flexibility in Process-Aware Information Systems 2009Business Artifacts: A Data-centric Approach to Modeling Business Operations and Processes

Cited by

2024BPM challenges, limitations and future development directions – a systematic literature review 2019A study on the adaptive approach to technology-driven enhancement of multi-scenario business processes 2016Architectural Decision Management for Digital Transformation of Products and Services 2014Examining Adaptive Case Management to Support Processes for Enterprise Architecture Management

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.