Mobile banking: A comparative study of South Africa and Nigeria

Omolola Ola Bankole · Eric Cloete

27 citations0/0 files storedIEEE AFRICON

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour User Authentication and Security Systems Health, Technology, Consumer Behavior

Abstract

This study identifies factors that influence user acceptance of m-banking in South Africa and Nigeria. This research is aimed at examining the relative differences/similarities of mobile banking usage in South Africa and Nigeria. Several studies on the acceptance of m-banking have produced various results across different countries. This can be accredited to the dissimilar socio-cultural composition of such countries. The user acceptance of m-banking in a country is determined by distinct characteristic factors which are unique to that country. This study employed quantitative and qualitative data gathering and analysis processes. The result showed that SMS alert for account transactions is the most used m-banking service in both countries. The research indicates that culture has an indirect impact on the user acceptance of m-banking. Factors such as awareness, convenience and literacy level were also revealed to influence the acceptance of m-banking in both countries.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 27 citations exist upstream.

References

2002Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations 1981Culture's Consequences: International Differences in Work-Related Values 2006Demonstrating Rigor Using Thematic Analysis: A Hybrid Approach of Inductive and Deductive Coding and Theme Development 2004Toward an understanding of the behavioral intention to use mobile banking 1997Testing the technology acceptance model across cultures: A three country study 2006The Role of Espoused National Cultural Values in Technology Acceptance1 2009Understanding factors affecting trust in and satisfaction with mobile banking in Korea: A modified DeLone and McLean’s model perspective 2005A review for mobile commerce research and applications

Cited by

2016The influence of culture on m-banking technology adoption: An integrative approaches of UTAUT2 and ITM 2022Determinants of digital financial exclusion as a barrier to the adoption of mobile banking services in Poland 2023Exploring the factors influencing Mobile‐based Ubiquitous System adoption in the Bangladesh RMG sector: A view through DOI and TOE 2021Dimensions of Mobile-banking in Greece During Covid-19

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.