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Role perceptions of services: A cross-cultural comparison with behavioral implications · Study

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ArticleRole perceptions of services: A cross-cultural comparison with behavioral implications

Cathy Goodwin1989

Article1989

Role perceptions of services: A cross-cultural comparison with behavioral implications

Cathy Goodwin · Bronislaw J. Verhage

24 citations·0/0 files stored·Journal of Economic Psychology

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Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Cultural Differences and Values

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 2017Exchange and Power in Social Life 1965Exchange and Power in Social Life.1960Notes on the Concept of Commitment 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter 1983Classifying Services to Gain Strategic Marketing Insights 1978Power, Equity and Commitment in Exchange Networks 1987Predictability and Personalization in the Service Encounter

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2012Customer relationship satisfaction and revenge behaviors: Examining the effects of power 2004Conservative Choice, Service Failure, and Customer Loyalty: Testing the Limits of Informed Choice

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Year1989

Typearticle

Published1989-01-01

VenueJournal of Economic Psychology

ISSN-L0167-4870

Languageen

Citations24

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/0167-4870(89)90042-1

openalex_workW2038066848

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