Benchmarking knowledge management in a public organisation in Malaysia

Syed Omar Sharifuddin Syed Ikhsan · Fytton Rowland

167 citations0/0 files storedBenchmarking An International Journal

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Knowledge Management and Sharing Management and Organizational Practices Information Architecture and Usability

Abstract

There is relatively very little information on knowledge management in the public sector, and even less in developing countries. This paper investigates and examines the availability of a knowledge management strategy in a public organisation in Malaysia. This paper also examines perceptions on the benefits, problems, responsibilities and technological aspects that are entailed in managing knowledge in an organisation. Issues that encourage and restrict knowledge generation and knowledge sharing are also discussed. To achieve an in‐depth study, the Ministry of Entrepreneur Development of Malaysia was chosen for a case study. A questionnaire was used as the main instrument in gathering data, and a total of 154 respondents were involved in the survey. Although the Ministry does not have any specific knowledge management strategy, the study reveals that knowledge in the Ministry was available in the Ministry's procedures and policies, job manual procedure, ISO 9002, desk file, work flow and databases.

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References

1998The Knowledge-Creating Company 1998Working knowledge: how organizations manage what they know 2012Post-Capitalist Society 2000Working knowledge 2004Knowledge management in a public organization: a study on the relationship between organizational elements and the performance of knowledge transfer 2000A comparison of public and private sector perceptions and use of knowledge management 2000Designing a knowledge management performance framework

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2009Is the Malaysian telecommunication industry ready for knowledge management implementation?2013Perspectives of SMEs on knowledge sharing 2010The Impact of Individual Factors on Knowledge Sharing Quality 2012Knowledge management practices and performance: are they truly linked?2005An Investigation of the Determinants of Knowledge Management Systems Success in Omani Organizations 2009Accounting Information Systems (AIS) and knowledge management : a case study 2012

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