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Assessing service quality at wineries and cellar doors through service mapping

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References

2004Critical success factors for wine tourism regions: a demand analysis809 cited
2002Who is the wine tourist?607 cited
2004Wine Tourism Behaviour in the Context of a Motivational Framework for Wine Regions and Cellar Doors251 cited
2008Sensation seeking and the prediction of attitudes and behaviours of wine tourists239 cited
2002Wine production as a service experience – the effects of service quality on wine sales193 cited
2000Service quality at the cellar door: implications for Western Australia’s developing wine tourism industry183 cited
2001Explore Wine Tourism: Management, Development & Destinations175 cited
2001Using Involvement and Brand Equity to Develop a Wine Tourism Strategy170 cited
2006Global wine tourism: research, management and marketing168 cited
1999Critical Success Factors for Wine Tourism155 cited
2009Wine tourism in New Zealand151 cited
2004The Post‐visit Consumer Behaviour of New Zealand Winery Visitors126 cited
2006Wine and Society: The Social and Cultural Context of a Drink110 cited
2003The Rock, the Reef and the grape: The challenges of developing wine tourism in regional Australia93 cited
2008Making a connection: tasting rooms and brand loyalty

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80 cited

2001Lifestyle Behaviours of New Zealand Winery Visitors: Wine Club Activities, Wine Cellars and Place of Purchase59 cited

Cited by

2020Inspiring winery experiences to benefit destination branding? Insights from wine tourists at Yantai, China34 cited
2021Sustainable Economy and Development of the Rural Territory: Proposal of Wine Tourism Itineraries in La Axarquía of Malaga (Spain)34 cited
2018The impact of service quality and customer satisfaction on consumer spending in wineries31 cited
2020Identifying key wine product and wine tourism attributes in an ultra-peripheral wine region: implications for wine consumers and wine tourism27 cited
2016Exploring key service quality dimensions at a winery from an emerging market’s perspective26 cited
2021Transmission of Place Branding Values through Experiential Events: Wine BC Case Study24 cited
2017The Importance of Customer Relationship Management and Social Media in the Greek Wine Tourism Industry16 cited
2020Identification of key variables and constructs in the context of wine tasting room: importance-performance analysis14 cited
2025Wine destination brand equity in New- and Old-World wine countries: Exploring the moderating effect of wine involvement7 cited
2023Measuring winery tourism experience: a holistic scale development study7 cited
2012Domestic and international strategies in the Queensland wine industry7 cited
2020Analysis of motivating factors for visiting wineries in the Vršac wine region (Vojvodina, Serbia)7 cited
2022What went right and what went wrong in my cellar door visit? A worldwide analysis of TripAdvisor’s reviews of Wineries & Vineyards6 cited
2017Wine tourism signage programs in the USA6 cited
2019Development of a best practice manual in wine tourism in Portugal5 cited
2017Creating memorable tasting room experience : service provider perspectives4 cited