The antecedents of Web site performance

Abstract

Much of the current understanding of the effectiveness of Web sites is anecdotal and contained in case studies. Building on a review of these case studies, this study has two objectives: to evaluate systematically the relevance of the antecedents for which anecdotal evidence is available, and to determine the relative importance of these to uncover factors that are crucial for successful Web sites. Measures performance of Web sites in terms of the number of visitors and the managerial satisfaction with the site. The results indicate that both performance indicators refer to different dimensions of Web site performance and that they are influenced by different antecedents. The results show that most antecedents identified in literature indeed somehow influence the performance of Web sites. Multivariate analyses indicate that customization of the Web site is an important determinant of both Web performance indicators. Evidence was also found that a too strong focus on short‐term financial benefits has a negative impact on Web site satisfaction. Extensive sites tend to attract more visitors, while building sites merely for learning related goals tend to decrease the number of visitors.

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