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Emotional labour and its outcomes: a study of a Philippine call centre
16 references·1 citing·44 second hop
Emotional labour and its outcomes: a study of a Philippine call centre (2013)Emotional labour and its outcomes: a stud…Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Using PLS Path Modeling for A…Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis. (2007)Differential challenge stress…CROSS‐NATIONAL DIFFERENCES IN RELATIONSHIPS OF WORK DEMANDS, JOB SATISFACTION, AND TURNOVER INTENTIONS WITH WORK–FAMILY CONFLICT (2007)CROSS‐NATIONAL DIFFERENCES IN…How can managers reduce employee intention to quit? (2004)How can managers reduce emplo…Contributing to Global Management Knowledge: A Case for High Quality Indigenous Research (2004)Contributing to Global Manage…A Beginner's Guide to Partial Least Squares Analysis (2004)A Beginner's Guide to Partial…The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. (2003)The relationship of emotional…Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal (2002)Work Relationships in Telepho…Location, location, location: contextualizing organizational research* (2001)Location, location, location:…Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)Structural Equation Modeling …Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional regulation in the w…The partial least squares approach for structural equation modeling. (1998)The partial least squares app…Antecedents and outcomes of organizational commitment (1989)Antecedents and outcomes of o…Antecedents and consequences of role stress: A covariance structure analysis (1989)Antecedents and consequences …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Antecedents and Outcomes of Organizational Commitment (1977)Antecedents and Outcomes of O…The moderating role of perceived organizational support on the relationship between emotional labor and job-related outcomes (2015)The moderating role of percei…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. 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(1956)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Assessing coping strategies: A theoretically based approach. (1989)Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)The dimensionality and antecedents of emotional labor strategies (2004)The theory of planned behavior (1991)A power primer. (1992)Consistent Partial Least Squares Path Modeling1 (2015)How to Specify, Estimate, and Validate Higher-Order Constructs in PLS-SEM (2019)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Testing the "side-bet theory" of organizational commitment: Some methodological considerations. (1984)Communication and Control Processes in the Delivery of Service Quality (1988)BEYOND SELF-MANAGEMENT: ANTECEDENTS AND CONSEQUENCES OF TEAM EMPOWERMENT. (1999)An Empirical Assessment of Organizational Commitment and Organizational Effectiveness (1981)The impact of interpersonal environment on burnout and organizational commitment (1988)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1998The partial least squares approach for structural equation modeling.12,728 cited
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  • 2009Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration14,931 cited
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  • 1977Antecedents and Outcomes of Organizational Commitment2,203 cited
  • 2007Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis.1,947 cited
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  • 2001Location, location, location: contextualizing organizational research*1,092 cited
  • 2004How can managers reduce employee intention to quit?815 cited
  • 2002Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal558 cited
  • 2004Contributing to Global Management Knowledge: A Case for High Quality Indigenous Research

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547 cited
  • 2007CROSS‐NATIONAL DIFFERENCES IN RELATIONSHIPS OF WORK DEMANDS, JOB SATISFACTION, AND TURNOVER INTENTIONS WITH WORK–FAMILY CONFLICT478 cited
  • 1989Antecedents and consequences of role stress: A covariance structure analysis430 cited
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    • 2015The moderating role of perceived organizational support on the relationship between emotional labor and job-related outcomes118 cited