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Guest editorial: How technology is changing the design and delivery of services · Study

WorkGuest editorial: How technology is changing the design and delivery of services

Mark M. Davis2011

OA

Workbronze2011

Guest editorial: How technology is changing the design and delivery of services

Mark M. Davis · Jim Spohrer · Paul P. Maglio

64 citations·0/0 files stored·Operations Management Research

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Service and Product Innovation Customer Service Quality and Loyalty Outsourcing and Supply Chain Management

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References

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 2005The World Is Flat: A Brief History of the Twenty-First Century 2008On value and value co-creation: A service systems and service logic perspective 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters 2000When choice is demotivating: Can one desire too much of a good thing?2000When choice is demotivating: Can one desire too much of a good thing?2019Welcome to the experience economy 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service

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2021Thirteen years of Operations Management Research (OMR) journal: a bibliometric analysis and future research directions 2021Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View 2021Effects of social interaction flow on experiential quality, service quality and satisfaction: moderating effects of self-service technologies to reduce employee interruptions 2020Investigation into waiting time, self‐service technology, and customer loyalty: The mediating role of waiting time in satisfaction

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Details

Year2011

Typeeditorial

Published2011-02-01

VenueOperations Management Research

ISSN-L1936-9735

Languageen

Citations64

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/s12063-011-0046-6

openalex_workW2040683070

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2021How informational-based readiness and social influence affect usage intentions of self-service stores through different routes: an elaboration likelihood model perspective

2019Creating sustainable customer value through digitality

2021Digital healthcare retail: role of presence in creating patients' experience

2012Learning by customers as co-producers in financial services: An empirical study of the effects of learning channels and customer characteristics