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A methodology for establishing operational standards of airport passenger terminals
0 references·4 citing·14 second hop
A methodology for establishing operational standards of airport passenger terminals (1999)A methodology for establishing operationa…AIRPORT SERVICE QUALITY: A RECONCEPTUALIZATION AND A PRACTICAL APPLICATION ON THE NON-AERONAUTICAL SERVICES (2020)AIRPORT SERVICE QUALITY: A RE…Assessment methodology to make urban transport interchanges attractive for users (2015)Assessment methodology to mak…Modified Importance - Performance Analysis of Airport Facilities- A Case Study of Cochin International Airport Limited (2013)Modified Importance - Perform…Performance Measurement in Airports (2002)Performance Measurement in Ai…Organization and Environment (1972)The contingency theory of management accounting: Achievement and prognosis (1980)Journal of Management Accounting Research (2012)The boundaries of a performance management system between learning and control (2015)Airport level of service: A model according to departing passengers’ perceptions at a small-sized airport (2017)What are the sources of regional airport economic effectiveness? The dynamic capabilities perspective with evidence from Poland (2021)The Scree Test For The Number Of Factors (1966)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Behavioral Consequences of Service Quality (1996)Canal boat tourism: Application of complexity theory (2019)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Measuring Service Quality: A Reexamination and Extension (1992)
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  • 2002Performance Measurement in Airports20 cited
  • 2013Modified Importance - Performance Analysis of Airport Facilities- A Case Study of Cochin International Airport Limited16 cited
  • 2020AIRPORT SERVICE QUALITY: A RECONCEPTUALIZATION AND A PRACTICAL APPLICATION ON THE NON-AERONAUTICAL SERVICES8 cited
  • 2015Assessment methodology to make urban transport interchanges attractive for users3 cited

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