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Avaliação de sistemas de informação: revisão da literatura
16 references·0 citing·27 second hop
Avaliação de sistemas de informação: revisão da literatura (2001)Avaliação de sistemas de informação: revi…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Research methods for business: A skill building approach (1993)Research methods for business…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Information Technology and Organizational Change: Causal Structure in Theory and Research (1988)Information Technology and Or…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)Development of a Tool for Mea…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A Systems Approach to Conduct an Effective Literature Review in Support of Information Systems Research (2006)Consensus measurement in Delphi studies (2012)Predicting green product consumption using theory of planned behavior and reasoned action (2015)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Design Science in Information Systems Research1 (2004)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993Research methods for business: A skill building approach17,000 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,815 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,871 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,328 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,176 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1985Problems and Strategies in Services Marketing2,824 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,677 cited
  • 1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction2,543 cited

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  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1988Information Technology and Organizational Change: Causal Structure in Theory and Research2,107 cited
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