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Customer Knowledge Management and E-commerce: The role of customer perceived risk
16 references·16 citing·39 second hopsampled
Customer Knowledge Management and E-commerce: The role of customer perceived risk (2008)Customer Knowledge Management and E-comme…Consumer patronage and risk perceptions in Internet shopping (2003)Consumer patronage and risk p…Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Consumer Acceptance of Electr…The Strategic Management of Intellectual Capital and Organizational Knowledge (2002)The Strategic Management of I…Gender differences in the perceived risk of buying online and the effects of receiving a site recommendation (2002)Gender differences in the per…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…Consumer Perceptions of Privacy and Security Risks for Online Shopping (2001)Consumer Perceptions of Priva…Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Measuring the Customer Experi…What's your strategy for managing knowledge? (1999)What's your strategy for mana…Developing a Knowledge Strategy (1999)Developing a Knowledge Strate…SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS (1998)SUCCESSFUL KNOWLEDGE MANAGEME…A Dynamic Theory of Organizational Knowledge Creation (1994)A Dynamic Theory of Organizat…Reconceptualizing the Determinants of Risk Behavior (1992)Reconceptualizing the Determi…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Consumer Behavior as Risk Taking (1960)Consumer Behavior as Risk Tak…Assessing customers perception of online shopping risks: A structural equation modeling–based multigroup analysis (2022)Assessing customers perceptio…Critical factors characterizing consumers’ intentions to use drones for last-mile delivery: Does delivery risk matter? (2021)Critical factors characterizi…Knowledge management processes, innovation capability and organizational performance (2020)Knowledge management processe…Understanding the effects of physical experience and information integration on consumer use of online to offline commerce (2019)Understanding the effects of …Impact of product description and involvement on purchase intention in cross-border e-commerce (2019)Impact of product description…The impact of the customer relationship management on the organization performance (2018)The impact of the customer re…Customer relationship management mechanisms: A systematic review of the state of the art literature and recommendations for future research (2016)Customer relationship managem…The effect of information overload and disorganisation on intention to purchase online (2014)The effect of information ove…Mitigating risk in ecommerce transactions: perceptions of information credibility and the role of user-generated ratings in product quality and purchase intention (2014)Mitigating risk in ecommerce …Customer knowledge management, innovation capability and business performance: a case study of the banking industry (2014)Customer knowledge management…Customer knowledge management via social media: the case of Starbucks (2013)Customer knowledge management…Customer knowledge management and IT-enabled business model innovation: A conceptual framework and a case study from China (2013)Customer knowledge management…An extension of TAM model with IDT and security/privacy risk in the adoption of internet banking services in Greece (2012)An extension of TAM model wit…Integrating website usability with the electronic commerce acceptance model (2010)Integrating website usability…Exploring and mitigating social loafing in online communities (2010)Exploring and mitigating soci…How perceived risk affects online buying (2009)How perceived risk affects on…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)A meta-analysis of the technology acceptance model (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Exploration and Exploitation in Organizational Learning (1991)Dynamic capabilities and strategic management (1997)Knowledge Management Strategies: Toward a Taxonomy (2001)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Knowledge sharing and firm innovation capability: an empirical study (2007)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)How To Do Things With Words (1975)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Toward a knowledge‐based theory of the firm (1996)The Knowledge-Creating Company (1998)Metaphors We Live By (2003)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)The Effects of Progressive Levels of Interactivity and Vividness in Web Marketing Sites (2001)Engagement, telepresence and interactivity in online consumer experience: Reconciling scholastic and managerial perspectives (2009)Digital marketing: A framework, review and research agenda (2016)“It is what one does”: why people participate and help others in electronic communities of practice (2000)Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation1 (2005)Knowledge sharing: A review and directions for future research (2009)Knowledge-Sharing Dilemmas (2002)Knowledge Sharing in Organizations: A Conceptual Framework (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Validation Guidelines for IS Positivist Research (2004)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1994A Dynamic Theory of Organizational Knowledge Creation17,793 cited
  • 2003Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model5,710 cited
  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,540 cited
  • 1999What's your strategy for managing knowledge?4,115 cited
  • 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,196 cited
  • 1998SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS2,840 cited
  • 1999Developing a Knowledge Strategy2,211 cited
  • 1992Reconceptualizing the Determinants of Risk Behavior2,057 cited
  • 1960Consumer Behavior as Risk Taking1,879 cited
  • 2003Consumer patronage and risk perceptions in Internet shopping1,412 cited
  • 2001Consumer Perceptions of Privacy and Security Risks for Online Shopping1,179 cited
  • 2002Gender differences in the perceived risk of buying online and the effects of receiving a site recommendation

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954 cited
  • 2002The Strategic Management of Intellectual Capital and Organizational Knowledge932 cited
  • Cited by

    • 2013Customer knowledge management via social media: the case of Starbucks316 cited
    • 2014Mitigating risk in ecommerce transactions: perceptions of information credibility and the role of user-generated ratings in product quality and purchase intention258 cited
    • 2016Customer relationship management mechanisms: A systematic review of the state of the art literature and recommendations for future research228 cited
    • 2014Customer knowledge management, innovation capability and business performance: a case study of the banking industry214 cited
    • 2020Knowledge management processes, innovation capability and organizational performance199 cited
    • 2012An extension of TAM model with IDT and security/privacy risk in the adoption of internet banking services in Greece184 cited
    • 2022Assessing customers perception of online shopping risks: A structural equation modeling–based multigroup analysis160 cited
    • 2019Understanding the effects of physical experience and information integration on consumer use of online to offline commerce146 cited
    • 2009How perceived risk affects online buying146 cited
    • 2018The impact of the customer relationship management on the organization performance146 cited
    • 2013Customer knowledge management and IT-enabled business model innovation: A conceptual framework and a case study from China146 cited
    • 2019Impact of product description and involvement on purchase intention in cross-border e-commerce138 cited
    • 2021Critical factors characterizing consumers’ intentions to use drones for last-mile delivery: Does delivery risk matter?133 cited
    • 2010Exploring and mitigating social loafing in online communities125 cited
    • 2010Integrating website usability with the electronic commerce acceptance model124 cited
    • 2014The effect of information overload and disorganisation on intention to purchase online115 cited