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Interactional Closeness in Service Calls to a Montevidean Carer Service Company
16 references·1 citing·40 second hop
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  • 1987Politeness10,531 cited
  • 1974A simplest systematics for the organization of turn-taking for conversation8,708 cited
  • 1993Critical Discourse Analysis and the Marketization of Public Discourse: The Universities1,818 cited
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  • 1981The rejection of advice: Managing the problematic convergence of a ‘troubles-telling’ and a ‘service encounter’468 cited
  • 2000Linguistic Politeness in Britain and Uruguay399 cited
  • 1975Communicative Functions of Phatic Communion291 cited
  • 1976On questions following questions in service encounters290 cited
  • 1987Sequential and Institutional Contexts in Calls for Help284 cited
  • 1981Linguistic Routines and Politeness in Greeting and Parting196 cited
  • 1997Interactional Trouble in Emergency Service Requests: A Problem of Frames123 cited
  • 200415. Norms and principles. Putting social and cognitive pragmatics together103 cited

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1994
Identification and recognition in Swedish telephone conversation openings
102 cited

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  • 2017(Im)politeness in Service Encounters25 cited