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Assessing the Relationship between Technology Readiness and Continuance Intention in an E-Appointment System: Relationship Quality as a Mediator
16 references·12 citing·44 second hop
Assessing the Relationship between Technology Readiness and Continuance Intention in an E-Appointment System: Relationship Quality as a Mediator (2014)Assessing the Relationship between Techno…Reporting practices in confirmatory factor analysis: An overview and some recommendations. (2009)Reporting practices in confir…The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance (2006)The effects of post-adoption …Relationship quality as a predictor of B2B customer loyalty (2006)Relationship quality as a pre…An extension of Trust and TAM model with TPB in the initial adoption of on-line tax: An empirical study (2005)An extension of Trust and TAM…Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)Understanding Changes in Beli…Integrating perceived playfulness into expectation-confirmation model for web portal context (2004)Integrating perceived playful…Comfort your online customer: quality, trust and loyalty on the internet (2004)Comfort your online customer:…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Investments in Consumer Relat…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models (1982)Asymptotic Confidence Interva…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Hotel Service Innovation with Smart Technologies: Exploring Consumers’ Readiness and Behaviors (2022)Hotel Service Innovation with…A study investigating user adoptive behavior and the continuance intention to use mobile health applications during the COVID-19 pandemic era: Evidence from the telemedicine applications utilized in Indonesia (2022)A study investigating user ad…Understanding Impact Sustainable Intention of S-Commerce Activities: The Role of Customer Experiences, Perceived Value, and Mediation of Relationship Quality (2021)Understanding Impact Sustaina…Evaluating the Impact of Information System Quality on Continuance Intention Toward Cloud Financial Information System (2021)Evaluating the Impact of Info…The Determinants for Food Safety Push Notifications on Continuance Intention in an E-Appointment System for Public Health Medical Services: The Perspectives of UTAUT and Information System Quality (2020)The Determinants for Food Saf…Emotional Satisfaction and IS Continuance Behavior: Reshaping the Expectation-Confirmation Model (2020)Emotional Satisfaction and IS…Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience (2020)Customer Behavior as an Outco…Use of Online Dietary Recalls among Older UK Adults: A Feasibility Study of an Online Dietary Assessment Tool (2019)Use of Online Dietary Recalls…Technology readiness and satisfaction in Vietnam's luxury hotels (2019)Technology readiness and sati…Employee’s ubiquitous learning engagement: Impact of innovativeness-oriented learning system design factors and the mediating role of imagery (2019)Employee’s ubiquitous learnin…Effects of Psychological Factors on Modal Shift from Car to Dockless Bike Sharing: A Case Study of Nanjing, China (2019)Effects of Psychological Fact…RFID Continuance Usage Intention in Health Care Industry (2017)RFID Continuance Usage Intent…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. 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(1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)The theory of planned behavior (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Diffusion of Innovations 1 (2019)Alternative Ways of Assessing Model Fit (1992)Principles and Practice of Structural Equation Modeling (1998)Model fit and model selection in structural equation modeling. (2012)Applications of structural equation modeling (SEM) in ecological studies: an updated review (2016)Ten Steps in Scale Development and Reporting: A Guide for Researchers (2017)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods (2004)lavaan : An R Package for Structural Equation Modeling (2012)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)
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References

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  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1982Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models12,786 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 2000Technology Readiness Index (Tri)3,320 cited
  • 2009Reporting practices in confirmatory factor analysis: An overview and some recommendations.2,242 cited
  • 2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
  • 2004Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test11,764 cited
  • 2006The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance1,338 cited
  • 2006Relationship quality as a predictor of B2B customer loyalty1,124 cited
  • 2004Integrating perceived playfulness into expectation-confirmation model for web portal context

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934 cited
  • 2005An extension of Trust and TAM model with TPB in the initial adoption of on-line tax: An empirical study879 cited
  • 2004Comfort your online customer: quality, trust and loyalty on the internet872 cited
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    • 2020Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience393 cited
    • 2021Understanding Impact Sustainable Intention of S-Commerce Activities: The Role of Customer Experiences, Perceived Value, and Mediation of Relationship Quality106 cited
    • 2020Emotional Satisfaction and IS Continuance Behavior: Reshaping the Expectation-Confirmation Model62 cited
    • 2022A study investigating user adoptive behavior and the continuance intention to use mobile health applications during the COVID-19 pandemic era: Evidence from the telemedicine applications utilized in Indonesia50 cited
    • 2017RFID Continuance Usage Intention in Health Care Industry47 cited
    • 2019Technology readiness and satisfaction in Vietnam's luxury hotels45 cited
    • 2022Hotel Service Innovation with Smart Technologies: Exploring Consumers’ Readiness and Behaviors36 cited
    • 2020The Determinants for Food Safety Push Notifications on Continuance Intention in an E-Appointment System for Public Health Medical Services: The Perspectives of UTAUT and Information System Quality35 cited
    • 2021Evaluating the Impact of Information System Quality on Continuance Intention Toward Cloud Financial Information System35 cited
    • 2019Effects of Psychological Factors on Modal Shift from Car to Dockless Bike Sharing: A Case Study of Nanjing, China26 cited
    • 2019Use of Online Dietary Recalls among Older UK Adults: A Feasibility Study of an Online Dietary Assessment Tool18 cited
    • 2019Employee’s ubiquitous learning engagement: Impact of innovativeness-oriented learning system design factors and the mediating role of imagery12 cited