Sustainability of benchmarking networks: A case-based analysis

Abstract

Purpose: To examine the sustainability of benchmarking networks in order to analyse challenges faced with respect to their management. Methodology: Case studies of three benchmarking networks in the UK and New Zealand were carried out. The three networks had experienced differing degrees of success with respect to long-term sustainability. The case studies involved the use of a questionnaire survey of one network and analysis of historical data of the other two. Findings: The study identified that while benchmarking networks were of benefit to most organisations, there was some difficulty in getting organisation-wide long-term buy-in to them. The type and purpose of the network, membership cost in relation to value, and the high rate of change occurring within the member organisations themselves all impacted on their long-term sustainability. Practical implications: The findings suggest that benchmarking network members need to be aware of the resource (time, effort and cost) associated with membership and the networks need to be designed so that they are flexible to withstand a changing membership base. Originality: The research contributes a unique perspective to the functioning of close-knit and often exclusive benchmarking networks and proposes new perspectives on conditions for their success.

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