Group Decision Support Systems and Group Communication

Marshall Scott Poole · Michael E. Holmes · Richard Thomas Watson · Gerardine DeSanctis

75 citations0/0 files storedCommunication Research

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Team Dynamics and Performance Decision Support System Applications Information Systems Theories and Implementation

Abstract

This study investigated a range of impacts that a computerized group decision support system (GDSS) might have on group decision-making processes. A general model posited 13 possible GDSS impacts. The research strategy was to identify which of these impacts were likely to result for the specific GDSS and for the budget allocation task employed in this study and to focus on these in data collection and analysis. The design contrasted (a) groups using a computerized GDSS with (b) groups using a manual, paper-and-pencil version of the GDSS and with (c) baseline groups given no support system. GDSS impacts were measured by interaction analysis of group decision-making processes. Results partially supported our predictions and suggested some changes in the model. Results suggested that the GDSS improved the organization of the decision-making process but that it may have led to less thorough and critical discussion.

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References

1979The Social Psychology of Organizations.1969The social psychology of organizing 1994Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory 1987A Foundation for the Study of Group Decision Support Systems 1986Organizations: New Concepts for New Forms 1971Group dynamics : the psychology of small group behavior 1986Group processes in computer-mediated communication 1972Group Dynamics: The Psychology of Small Group Behavior

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2002Experimental studies of group decision support systems: an assessment of variables studied and methodology 2003Using group support systems for strategic planning with the United States Air Force 1997Decision Making under Time Pressure

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