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Examining IT professionals' adaptation to technological change

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Technology Adoption and User Behaviour Information Systems Theories and Implementation Technostress in Professional Settings

Abstract

This paper examines the challenge of adapting to technological changes in IS departments. It develops a set of hypotheses about how two personal attributes (tolerance of ambiguity and openness to experience) will be associated with IT professionals' ability to adapt to a technological innovation. It also examines the literature on gender in the IT profession, positing that women IT employees will exhibit some differences in job performance (relative to men), but no differences in terms of job satisfaction or turnover intentions. Based on a mixed-method study of two firms that were adopting client/server development, the paper first describes the different implementation strategies employed by each firm, and then analyzes employees' responses to the change. In combining the insights from both case studies and surveys, the results showed that four out of eight hypotheses were fully supported and two received partial support. Women reported lower job satisfaction on a dimension that captures job stress, and this effect was exacerbated in the firm that expected its IT employees to demonstrate considerable initiative to master the innovation. In contrast, the women at the second firm, while showing no differences in job stress (relative to their male peers), nevertheless exhibited a very different pattern of job skills and performance than the men. Finally, the personal attribute that was strongly associated with employees' job satisfaction (openness to experience) was negatively correlated with one aspect of job performance - directly opposite to what was hypothesized. The paper concludes with insights for IS researchers and managers interested in IS personnel and technology implementation.

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References

1994Qualitative Data Analysis: An Expanded Sourcebook 1990Absorptive Capacity: A New Perspective on Learning and Innovation 1992Basics of Qualitative Research: Grounded Theory Procedures and Techniques.1964Work and motivation 1991THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS 1979Mixing Qualitative and Quantitative Methods: Triangulation in Action 1990Personality Structure: Emergence of the Five-Factor Model 2000Structural Equation Modeling and Regression: Guidelines for Research Practice

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2008Turnover intentions of Indian IS professionals 2007An Investigation of Personality Traits in Relation to Job and Career Satisfaction of Information Technology Professionals 2010The digital divide and t-government in the United States: using the technology acceptance model to understand usage 2013The role of theory in gender and information systems research 2018The advancement and persistence of women in the information technology profession: An extension of Ahuja's gendered theory of IT career stages

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